Policies & Procedures

Course-Related Policies: Registrations, Transfers, Cancellations and More

For information on our policies and procedures regarding cancelling or transferring a registration, course cancellations, services for persons with disabilities, and in-person facility security procedures, visit the Registering for Courses section of our Help Center:

Registering for Courses

Publication Policies

Information regarding our Publications policies (Automatic Update, delivery timeframes, return policies and procedures), can be found in the Publications section of our Help Center:


Our customer service representatives are available to address any questions, M-F, 8:30 am to 5:00 pm, at 800-932-4637, info@pbi.org, or via Live Chat (bottom right corner of your screen).