Frequently Asked Questions

Visit Our Help Center

Answers to Frequently Asked Questions can be found in PBI's fully searchable Help Center:

Topics include:

About Pennsylvania Distance Education Credits
Questions related to Distance Learning, including PACLE requirements.

Registering for Courses
How to register online, requirements for registering, On-Demand availability and registering multiple attendees.

Accessing Your Online Courses
How to access Webcasts, Webinars, On-Demand Videos and Podcasts.

Accessing Course Materials
How to access Electronic Materials included with Webcasts, Webinars, On-Demand Videos and Simulcasts.

Submitting Credits
How to submit for credit online, questions and timeframes for reporting.

About ProPass
How to register, expiration and terms & conditions.

Getting Online CLE Credit in States Other Than Pennsylvania
Questions about reporting PBI courses to New York, New Jersey, Delaware, Ohio and West Virginia.

About Publications
How to access eBooks, publication products, shipping timeframes and return policy.

Technical Assistance
System requirements and how to receive technical assistance.

Discounts, Scholarships & Legal Services
Scholarship, Legal Services and PBA discounts.

Our customer service representatives are also available to address any questions, M-F, 8:30 am to 5:00 pm, at 800-932-4637,, or via Live Chat (bottom right corner of your screen).